Similarly, in business
when you commit to doing something it is important that you always follow
through with what you have promised.
Often, there will be people relying on
what you have said, and once you’ve let them down once they won’t be have any
reservations about going to your competition.
It doesn’t always have to be someone like Walder Frey to be
sufficiently hurt by breaking promises.
Often the client will see very little
of the work you are doing, only the end product and the service is visible, so
it is vitally important that the service you provide to your client is at least
as good as your product, because it will have an indelible effect on the final
quality perception.
Robb also forgot the value of fostering relationships, but that is
something we’ll go into more detail in the next part, when we look at how
learning from Tywin Lannister can supercharge your business referrals.
Thanks for reading, I’m Thomas
Szczepanski, Master Accountant! Check me out on Google+
Keep your eyes
peeled for an upcoming talk in Wakefield:‘Growing Strong - How Game of Thrones can Transform
your Business Thinking’